Terms and Conditions

"Service" refers to the AI home assistant solutions provided by Cognitive Living, including Elderly Care AI Companion, Energy Optimization Intelligence, and Security AI Monitoring systems.

"User" means any person accessing our website or utilizing our AI home assistant services.

"Content" includes all text, images, software, data, and materials available through our services.

"We/Us/Our" refers to Cognitive Living, registered in Zürich, Switzerland.

"Agreement" means these Terms and Conditions along with our Privacy Policy and Cookie Policy.

Users are expressly prohibited from:

• Violating any applicable local, national, or international laws or regulations
• Infringing on intellectual property rights of Cognitive Living or third parties
• Transmitting harmful code, viruses, or malicious software through our systems
• Attempting unauthorized access to our servers, networks, or other users' accounts
• Engaging in fraudulent activities or misrepresenting your identity
• Reverse engineering, decompiling, or disassembling our AI software and systems
• Using our services for illegal surveillance or privacy violations
• Reselling or redistributing our services without written authorization
• Tampering with hardware or modifying system configurations without approval

Our AI home assistant services require professional installation by certified technicians. Service delivery terms include:

• Installation scheduling within 2-4 weeks of order confirmation, subject to availability
• On-site assessment to ensure compatibility with your home infrastructure
• Hardware setup, software configuration, and initial system training
• User orientation session covering operation, safety protocols, and maintenance
• 90-day initial support period included with all installations

Installation times vary based on service complexity: Elderly Care AI typically requires 4-6 hours, Energy Optimization 6-8 hours, and Security AI Monitoring 3-5 hours. Additional time may be needed for custom configurations or integration with existing smart home systems.

While we strive to provide reliable AI home assistant services, certain limitations apply:

• Services are provided "as is" without warranties of any kind, express or implied
• We do not guarantee specific results, performance metrics, or energy savings outcomes
• AI predictions and recommendations are probabilistic and may not be 100% accurate
• System availability depends on internet connectivity and power supply
• We are not liable for decisions made based on AI recommendations
• Maximum liability limited to the total fees paid for services in the 12 months preceding the claim
• We are not liable for indirect, consequential, or incidental damages

Our AI systems are designed to assist and enhance home living but should not replace professional medical advice, security services, or energy consultants. Users assume responsibility for final decisions regarding home management, elderly care, and security measures.

Cognitive Living reserves the right to modify, suspend, or discontinue any aspect of our services with appropriate notice:

• Software updates and AI model improvements are deployed automatically with your consent
• Major feature changes or service modifications will be communicated 30 days in advance
• Emergency updates for security patches may be applied immediately
• We may temporarily suspend services for scheduled maintenance with 48-hour notice
• Service discontinuation requires 90-day notice with options for alternative solutions

Users with active maintenance plans will receive priority support during transitions. Hardware upgrades may be offered at discounted rates when older systems reach end-of-life.

In the event of disputes arising from these Terms or our services, the following resolution process applies:

• Initial attempt at informal resolution through direct communication with our customer service team
• Mediation as a second step, with costs shared equally between parties
• Binding arbitration in Zürich, Switzerland under Swiss Arbitration Rules if mediation fails
• Arbitration conducted in English or German at the claimant's choice
• Small claims (under CHF 5,000) may be filed in local courts

Governing Law: These Terms are governed by Swiss law. Exclusive jurisdiction lies with the courts of Zürich, Switzerland for any disputes not resolved through arbitration.

Entire Agreement: These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cognitive Living regarding our services.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

No Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.

Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any affiliate or successor entity.

Force Majeure: Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, power outages, or government actions.