Privacy Policy

Our Commitment to Privacy

At Cognitive Living, protecting your privacy is fundamental to our mission. This policy explains how we collect, use, protect, and respect your personal data when you use our website and AI home assistance services. We follow Swiss Federal Data Protection Act standards and maintain transparent practices regarding all data handling.

Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number, and postal address when you submit inquiry forms or request consultations
• Service Information: Details about your home, household needs, and service preferences to provide appropriate recommendations
• Communication Data: Content of messages sent through contact forms, email correspondence, and phone conversations
• Installation Data: Property details, technical specifications, and configuration preferences for system setup

Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs
• Cookie Data: Preferences and session information stored through cookies (see our Cookie Policy for details)
• Technical Data: Operating system, screen resolution, and language preferences for website optimization

System-Generated Data

• Elderly Care Systems: Activity patterns, medication adherence records, emergency events (stored locally with optional family access)
• Energy Systems: Consumption patterns, device usage, scheduling data, and optimization metrics
• Security Systems: Motion detection events, camera footage (local storage), access logs, and alert history

Important: Most system data is processed locally on devices in your home. Cloud connectivity is optional for remote access and requires your explicit consent.

How We Use Your Information

Service Delivery

• Respond to inquiries and provide consultation services
• Install, configure, and maintain AI home assistance systems
• Deliver technical support and troubleshooting assistance
• Process service requests and schedule appointments

System Operation

• Enable AI learning to adapt systems to household patterns
• Provide emergency response and health monitoring features
• Optimize energy consumption and security monitoring
• Generate usage reports and system performance insights

Communication

• Send service updates, security patches, and system notifications
• Provide customer support and respond to questions
• Share important information about your services
• Request feedback and conduct satisfaction surveys (opt-in only)

Legal Compliance

• Comply with legal obligations and regulatory requirements
• Protect our rights and enforce our terms of service
• Respond to lawful requests from authorities
• Maintain records for tax and accounting purposes

Legal Basis for Processing

We process your data based on:

• Consent: Marketing communications and optional data processing features
• Contract: Providing requested services and fulfilling service agreements
• Legitimate Interest: Business operations, security, and system improvements
• Legal Obligation: Compliance with Swiss laws, tax requirements, and regulatory standards

Data Protection Measures

Technical Safeguards

• Encryption: All data transmissions use TLS encryption; stored data is encrypted at rest
• Local Processing: AI inference occurs on edge devices within your home when possible
• Access Controls: Multi-factor authentication and role-based permissions for system access
• Secure Infrastructure: Swiss data centers with physical and network security measures
• Regular Audits: Quarterly security assessments and penetration testing

Organizational Safeguards

• Staff training on data protection and privacy practices
• Confidentiality agreements with all employees and contractors
• Limited data access on a need-to-know basis
• Incident response procedures for potential breaches
• Data minimization principles in system design

Data Retention

We retain different types of data for varying periods:

• Contact Form Data: 3 years from last interaction
• Service Records: 5 years after service termination
• Financial Records: 7 years (legal requirement for tax purposes)
• System Performance Data: 1 year for optimization purposes
• Marketing Data: Until consent is withdrawn
• Security Footage: Configurable retention (default 30 days)

After retention periods expire, data is securely deleted or anonymized.

Data Sharing and Disclosure

We Do NOT Sell Your Data

Cognitive Living never sells personal information to third parties for marketing purposes.

Limited Sharing Scenarios

• Service Providers: Hosting, email, payment processing (under strict confidentiality agreements)
• Legal Requirements: When required by Swiss law or valid legal process
• Emergency Situations: Health or safety emergencies requiring emergency services contact
• With Your Consent: Family member access to elderly care data when explicitly authorized

Your Privacy Rights

Under Swiss data protection law, you have the right to:

• Access: Request copies of personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for optional data processing at any time
• Lodge Complaints: File complaints with Swiss data protection authorities

To exercise these rights, contact us using the information below.

International Data Transfers

We primarily process data within Switzerland. If data must be transferred internationally, we ensure adequate protection through:

• Standard contractual clauses approved by Swiss authorities
• Adequacy decisions recognizing equivalent data protection
• Your explicit consent for specific transfers

Children's Privacy

Our services are designed for adults and households. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected data from a child inappropriately, please contact us immediately.

Breach Notification

In the event of a data breach that poses significant risks to your rights, we will notify you within 72 hours of becoming aware of the breach. Notifications will include the nature of the breach, likely consequences, and measures we're taking to address it.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated via email or prominent notice on our website. The "Last Updated" date indicates the most recent revision.

Contact Us

For privacy-related questions, concerns, or to exercise your rights: